V20 Free - No more Call Logs?

[nka]

Hello,

Just got an update to V20 and I was searching for a feature I used a lot, that was "Call Logs". I only use that to see if one of the DID hosted on the 3CX is still being used, but now it said it's not available in my license? I don't want a full report, just to see inbound call (also useful for debugging).

I'm using 3CX only to have a home landline we dont really use (and keep an old cellphone DID). It cost me about 10$ per year for that DID usage... not really into paying 210$ to get a "Pro" license

 

[TheodorosG_3CX]

Please refer to the below guideline with the complete list of roles and access as System Admin does not have access to the reports:
• https://www.3cx.com/docs/manual/access-roles/

 

[lnxW]

Any updates on this? We are running 20.0 v1 Build 731 and still missing this feature, especially for debugging purposes. Is there any other way to look in call-logs? Specifically the used codecs.

 

[JERRYHZE]

Any updates on this? We are running 20.0 v1 Build 731 and still missing this feature, especially for debugging purposes. Is there any other way to look in call-logs? Specifically the used codecs.

Do you have Free 4SC?

 

[RZA_SF]

 

[newhostservers]

No call logs... after we upgrade the VMs to bigger plan... Very bad practices from 3CX... I'm totally disappointed, I was a partner with 5 big customers and most of them started from free plan and after one year upgraded. If free has not the basics, what's the point... (+ I am not a partner anymore as they want 1000 euros per year... even if you where a partner before the... "new policy")

 

[Evolute IT]

No call logs... after we upgrade the VMs to bigger plan... Very bad practices from 3CX... I'm totally disappointed, I was a partner with 5 big customers and most of them started from free plan and after one year upgraded. If free has not the basics, what's the point... (+ I am not a partner anymore as they want 1000 euros per year... even if you where a partner before the... "new policy")

If you had 5 "big" customers and couldn't reach 1000$, don't blame the policy.

Also, when it's free, they are free to do whatever they want with the licensing.

 

[Senõr Engineer]

Also just discovered that 3CX Standard (Free) subscriptions no longer allow us to view call log info. We're now on update 1 for these customers.

Perhaps an update from 3CX on this would help to clarify if the call log feature will become available for update 2 or later or whether it's now been elevated to a Pro upwards only feature.

 

[Ori Klein]

yep, not there. direct URL just comes up with error

the user I am logged in is the System Administrator

Same here.
Version 20.0 Update 2 (Build 715 Release) , Enterprise level license.
System Administrator user role level.
Same menus.
Reporting missing.
Also noticed everyone's recording and recording settings menu are missing as well, I can only see my own recordings even when I set to show all.
Something has gone FUBAR.
Liked the previous dashboard much better.
Not much fan of the whole "inside your browser pretending to be native" thing.
Ring groups and queue groups are now separate but this makes duplicated mess that needs fixing.
Lots of nice improvements in this update, but it also broke a lot of things that needs micro reconfigurations at the same time.