V20 - How to quickly add internal and external people to active calls (Multi-User Conference Aggregated in a Granular Way)

[Fredy Martínez Cubillos]

Dear Community
Good day.

We have a very frequent case in certain types of work sectors, where the 3CX end customer, due to their day-to-day activities, requires adding new people to this call on an active call (regardless of whether it is incoming or outgoing), creating a conference initially of 3 participants. The issue becomes complex when you need to add more participants from 4 onwards, since currently the only way is:

1. With the call active in conference, transfer the call to [conference extension number] [asterisk] [asterisk] [user extension number] Ex. 7000**4545
2. Make a new call connecting the fourth person and then transfer the call with the step indicated above.
3. Make a new call to the previously established Conference site (i.e. to: [conference extension number] [asterisk] [asterisk] [user extension number] Ex. 7000**4545)

Our client's message is to find an agile way where he can add new users to an active call at will (since the scheduled call is not an option).

We have monitored the process and this behavior occurs quite frequently, being complex to operate both on the Smartphone and on the PC or Web Client.

Additionally, we suggest having an option in any of the 3CX Softphone clients that allows managing this multi-party call.

We hope for your support and acceptance of this request.