V20 how to send welcome email

[JoshuaM]

Thanks for the clarification! I still believe the wording is not optimal, as the button in itself does not reset anything. It sends the welcome mail to the user (which includes password reset).

 

[AWS2P]

This is under the user's section section; select the user or users, then press reset.

I needed this today for first time in V20 but I never received the welcome email, so what now?
SMTP test is working fine
I changed user email adress by a hotmail.com without success, then tried with a gmail.com with no more success

Tried to do the same resend Welcome Email from a demo pbx in v20 too on others email adress without success too.
Is it me doing wrong or is there something to check or ?

 

[SteveITS]

never received the welcome email

If the email address is used by more than one extension 3CX will not send the password reset email.

 

[AWS2P]

do you mean only on same pbx or all pbxs you can have ?
But i'm not sure this is the reason as when a user tries to use the same email you are warned adresse is already in use so you can't set it twice

 

[UrielFoster]

In V20, the feature to send a welcome email to a user may be moved or renamed. I recommend that you check the user settings section or the function buttons in the interface.

 

[bitn2]

In V20, the feature to send a welcome email to a user may be moved or renamed. I recommend that you check the user settings section or the function buttons in the interface.

Its renamed to "reset" because now you reset the password of the extension.

 

[David_K]

Its renamed to "reset" because now you reset the password of the extension.

Hi @bitn2

So the way to resend the original message is now to click the Reset button?
That will send an Email message, asking the user to change his/her password?

 

[SteveITS]

Yup there is only one email and the welcome email requests the user to set their password.

 

[PeteOJ]

hello
i create the user before the mail account was created how can i get the welcome message again to be sent ?
Thanks

 

[bitn2]

hello
i create the user before the mail account was created how can i get the welcome message again to be sent ?
Thanks

Did you read the messages before yours.

 

[SteveITS]

hello
i create the user before the mail account was created how can i get the welcome message again to be sent ?
Thanks

If you are using the 3CX SMTP, their service will block sending to an email address that bounces, I think for one week. You can use a different email address or alias, such as "plus addressing" for many major email systems. Or you may be able to open a ticket with 3CX to remove the block.

 

[PeteOJ]

once i have the email account create can i use the reset password button ?
Thanks

 

[SteveITS]

once i have the email account create can i use the reset password button ?
Thanks

You can try again but if it bounced, it will probably not attempt to send it for 7 days.

 

[PeteOJ]

hello
so what i did is i reset the password from the reset button on the portal
Thanks

 

[mike9055]

it also resets sip credentials and everything else... huge problem if provisioning is not working or phone is not supported

V18 style was more granular, it would be nice to have that back

 

[NicholasP_3CX]

You no longer need to do this as an admin. All the user themselves needs to do is click forgot password and enter their email address and their web client password will be regenerated without affecting the rest.



What the user receives



If the admin resets the password that would reset all the credentials for the user.

 

[mike9055]

Oh thank you, i didn't consider this possibility, always looking the systems from an admin perspective!

 

[NicholasP_3CX]

Oh thank you, i didn't consider this possibility, always looking the systems from an admin perspective!

We are trying to make it easier for the admin!