V20 Update 2 BETA Improves Enterprise Features & AI

[nikolascx]

OpenAI Whisper is great. Will there be a way to access the call sentiment and summary stored in the logs via API?

@georgewillow
Everything will be always accessible via the API. We just need some time to document it. WIP.
Thanks for your comment and have a great weekend.

 

[AWS2P]

Hi @CallingFromMars Can you resend the screenshot?
I think most phones have a record button functionality that you can press to initiate the recording. If the phone has, we always make sure to provision and make use of it. Thanks for reporting.

Well in V18 we were able to record from deskphones and also listen from any pbx extension once on the pbx and manage files to delete old ones . This should be the same on V20 as we have for example dentist doing alone their messages and they do this with dect phones most of the time and the computer way is not an option at all for them.
It should be the same on all the pbx places where you need audio files not only for example on IVR but not on other places
V18 screen copy

 

[snowg]

Very good feature which has just appeared with this version, the possibility of being able to define different prompts for each holiday :
View attachment 42198

Great job, finally, now we only need the ability to define a time range over a period of days and the ability to copy/duplicate holidays across all departments.

 

[OpIT GmbH]

How About Holiday Import Funktion per Country? This cant be that hard to implement...

 

[Rhys Haskell]

Will there be an option in the future to journal transcription data and summary to a CRM system?

 

[N_G]

@Rhys Haskell yes absolutely its one of the things we will be working on soon

 

[Rhys Haskell]

@Rhys Haskell yes absolutely its one of the things we will be working on soon

Thanks, definitely a massive plus for the feature set and can start to bridge the gap between the £100 a month per seat contact centre solution and 3CX and help make sales for customer who cannot justify that cost.

 

[Evolute IT]

@Rhys Haskell yes absolutely its one of the things we will be working on soon

Can you add a recording link too? Would be helpful for many CRMs! I know some of them won't be able to support that (like HubSpot which is complex) but for custom stuff, I'd be nice

 

[N_G]

I believe its already there? If not its very nearly there and will be together with the transcription.....

 

[Evolute IT]

I believe its already there? If not its very nearly there and will be together with the transcription.....

If it's there it's not documented in the XML specs. I did see this here tho in the FAQ: https://www.3cx.com/call-center/crm-integration/

 

[N_G]

Its possible that its not in the documentation I have to check and revert but for sure we want to do this.....

 

[sam.phillips]

Very impressed with how well the OpenAI transcriptions are working. Sooooo much simpler than the google bucket situation and it seems more accurate.

Just a question on the sentiment analysis, what do the numbers mean?? What is it a scale of?

 

[SteveITS]

sentiment

See https://www.3cx.com/community/threa...rosoft-teams-admin-control.127464/post-605422

 

[TheodorosG_3CX]

@sam.phillips as this defined in the parameters:

"Analyze the sentiment of the following call transcript on a scale from 1 to 5, where 1 is extremely negative, and 5 is extremely positive."

 

[rayt]

Unfortunately the holiday prompts don't appear to work yet. I was able to upload a prompt, but when the holiday period starts, the calls simply go to the after hours destination. The HOL IVR no longer exists. Maybe this will be fixed in the next update...

 

[Energa]

Hello @fxbastler Forgive me for joking around.
But a mobile number is a mobile number. Have you seen a mobile number with 4 digits? If yes, show me and I will change it.
You need to use the equivalent - use external number.
View attachment 42203

There is a another reason. As far as I know, the mobile number is the only DN variable that we can use via the CFD, for forwarding a call to a internal extension.

 

[Evolute IT]

Its possible that its not in the documentation I have to check and revert but for sure we want to do this.....

If it's not documented but already there, I will be very happy!

 

[aperson]

Its possible that its not in the documentation I have to check and revert but for sure we want to do this.....

adding a comment as a bookmark for this

 

[Eurocom Innovazione]

I upgraded our office/nfr pbx to the beta. The AI voice was super simple to setup and is amazing with accuracy. Thanks!

also works with a free OpenAI account?

 

[jameshs]

Any plans to support Microsoft Azure AI Speech? We can then include with our existing Microsoft licensing.