V20 Update 9 BETA - Grok Call Transcription

[nikolascx]

New transcription engine, leaner AI agents and more admin control.​

Following on from the successful ALPHA release, V20 Update 9 BETA introduces a major new addition to 3CX AI capabilities - Grok (xAI). This integration brings a fast, simple and cost-effective option for transcription, summaries and sentiment analysis. Alongside...

Continue reading the Original Blog Post.

 

[UCMUserAZ]

Installed. No issues seen. Thanks.

 

[HarryI]

Another great update from 3CX !!! Thank you Nick and Team!!!!

Don't get me wrong, I love the AI constant improvements, but for me this is a gift :

Holiday Prompt Playback​

I know it does not seem like much but ........ THANK YOU!

 

[N_G]

Thank you @HarryI

 

[ArneDery]

I love the addition of extra AI (grok) integrations. Can't wait to see what's up next, and maybe being able to also put the agents into a grok integration.

SSO group sync works like a charm now

Thanks for the great update!

 

[Nick - SPN Co]

With the 15 MB Grok limit, does this restrict transcription to around 15–20 minutes per call? It would be great if future updates could handle longer recordings via chunking or pre-processing maybe?

 

[N_G]

I believe they are working on fixing it but if they will not we will do something on our side. We are already reviewing it. So we will make this seamless either way

 

[nikolascx]

With the 15 MB Grok limit, does this restrict transcription to around 15–20 minutes per call? It would be great if future updates could handle longer recordings via chunking or pre-processing maybe?

HI @nick9289
It's only for now - xAI are checking this out and openAI also has a limit. So we anyway are leaning towards chunking.
But let's wait because things are changing SOOO fast, that sometimes it's better to wait a bit then start coding. By the time we code something, a new greater model comes out..

 

[Nick - SPN Co]

I believe they are working on fixing it but if they will not we will do something on our side. We are already reviewing it. So we will make this seamless either way

Awesome I knew you guys would be onto it

 

[Nick - SPN Co]

HI @nick9289
It's only for now - xAI are checking this out and openAI also has a limit. So we anyway are leaning towards chunking.
But let's wait because things are changing SOOO fast, that sometimes it's better to wait a bit then start coding. By the time we code something, a new greater model comes out..

Ah cool thanks! We've found the OpenAI limit ends transcripts at about 30mins and I believe is around 25Mb so I was excited to hear the release of Grok but didn't realise they had a smaller limit. Haha yeh you're right it's ever evolving! You're probably all over this but another option could maybe be converting to MP3/M4A before sending, or even better streaming for real time transcription but I'm guessing thats a whole lot more work!

 

[ArneDery]

Grok up and running, after running some test, I'm amazed about the speed difference with OpenAi.(runs much faster)

 

[MuratDemirtas]

Hi,

Is it sufficient to define the holiday calendar in "Office Holidays"? Is there no need to set up "When on holiday route to" in an IVR menu?

 

[ivank]

Hi,

Is it sufficient to define the holiday calendar in "Office Holidays"? Is there no need to set up "When on holiday route to" in an IVR menu?

If not using the Holiday script, after setting up the department holiday one needs to also enable "When on holiday route to" (e.g., select End Call) and enable "Play Announcement"

 

[mojanoski]

I tried to test it out, it spend around a $1 for 20 recordings transcribed out of 1200, and its been enabled close to 5 hours. I checked the logs and I see a lot of timeout errors.

 

[akshayfromcomhard]

from where to install this beta, i am unable to see on my 3cx installation.

 

[KyriacosS_3CX]

from where to install this beta, i am unable to see on my 3cx installation.

If you go to Admin->System->Updates you should see the update. You will need to to the Alpha first.

 

[ArneDery]

In the release notes I've seen the following entry:

• Fixed M365 Calendar sync not working when no Teams sync is configured.
  

Does this mean that if the in M365 these options are disbaled:



The user option setting sync presence will make use of the O365 calendar?