Vanilla Telecoms (Malta) SIP Trunk

[manikata]

Hi

I just purchased a SIP trunk from Vanilla telecomms. Outward calls work fine, but inward calls are not working. Anyone is a client of theirs and can perhaps share with me the configuration details? Their support is pushing me away and forwarding me to 3CX support.

Trunk analysis shows everything green.

Inbound call test is the problem.

 

[CXBridge Ops]

Hi @manikata

Could you please check the Call Log from the Inbound Call Test?
Does it show any record or event indicating why the test failed?

Also, while placing an inbound call, please check the Event Log in 3CX:

Admin → Event Log

Do you see any related SIP trunk, DID, routing, or authentication event at the exact time of the call?