ver 2.2.0 Agent already connected to other extension

[hcqm]

We were working for 4 months without a glitch, but now there was a massive agent disconnection (don't know the cause), after they relogged two of them can't relogin. The message says the agent is already connected with extension XXX.
I saw this problem was solved in 2.1.99-9 but it seems it has returned!

Please help
Hector.

 

[soborno]

Hi,

I remember that happend me once, but a simple reboot erase the problem..
Do you restart asterisk or the entire server after the problem?

Regards,
Claudio

 

[hcqm]

Yes, even a restart of the elastix dialer process solves the problem, but.. its not that easy..
If you have 20 or 30 agents already logged on, they may kill you if you do that.. hehe..
My point is, if a network glitch happens and the agents get logged out.. the system should recover, or at least give a workaround to loggoff the agent without restarting the service.
By the way, the agents on the Agent Detail view shows like logged off, and the queue also says the Agent is no logged on..

Regards and thanks for your time.
Hector.