Solved Version 12.0.3 - IP Based Authentication - Outbound call failing

[AJS20]

Hi All,

I am very new to 3CX. I have an old version(12.0.3) running and have just changed VOIP provider(TPG/AAPT Australia). The new provider uses IP based Authentication.

We have inbound calls all working fine. but outbound calls fail with a message;
"We're sorry your call can not be completed with the long distance company you have selected, please dial you call within access code."
then
"The number you have dialed cannot be reached because of a fault please call again shortly"

I'm am wondering if anyone else has come across this type of issue with IP based Auth on an older 3CX versions, or if anyone has any tips or things to check with my config.

Thanks.

 

[Saqqara]

As you are getting messages, I would check the settings with your provider

 

[AJS20]

As you are getting messages, I would check the settings with your provider

Thanks for the reply. Turned out it was a TPG/AAPT issue they had barred outbound calls for some reason.