Solved Video and Phone not showing in header

[brandonh]

In the Live Chat box the video and phone options are not showing...this just started last 2 days.

 

[brandonh]

I found the issue...it must be claimed by a representative. Sorry for the confusion

 

[ChrisC_3CX]

Glad to hear you resolved this!

Do bear in mind that you can configure the Queue so that the first Agent that responds automatically takes ownership. you can configure this in the Management Console under "Call Queues >> Edit >> Advanced >> Queue Preferences":