video conference service not available (0x0018)

[weimerd]

We suddenly ran into issues with all clients including our test instance.

No video conference possible anymore.

Please take a look here and let us know. Occurs for all customers.

All machines are hosted at Azure with various subscriptions.

Thx in advance

 

[weimerd]

it seems it went back to function after 20 minutes downtime. @3cx team could you enlighten us anyway what happened?

My phone did not stop ringing getting a the customer calls. Usually there are loads of Video conferences in the morning within companies so they all realized the downtime the hard way.

 

[Giuseppe Ravasio]

also the service status page seems to be down:
https://status.3cx.net/

 

[LeonidasG_3CX]

Hi there, this morning Cloudflare had a worldwide outage lasting for approximately an hour.
WebMeeting was not available during ~30 minutes of this timeframe due to our dependency on Cloudflare.

Platform operation was restored by bypassing Cloudflare temporarily until service was restored.

status.3cx.net is being currently updated and is not available.

 

[weimerd]

Hi there, this morning Cloudflare had a worldwide outage lasting for approximately an hour.
WebMeeting was not available during ~30 minutes of this timeframe due to our dependency on Cloudflare.

Platform operation was restored by bypassing Cloudflare temporarily until service was restored.

status.3cx.net is being currently updated and is not available.

Thanks Leonidas, good to know the reasons. I made a short internal statement to customers so they calm down now.
First customer requested the announced local MCU right away. can't wait till it is released

Best,
David

 

[58voip]

@LeonidasG will CloudFlare service improve the webmeeting performance for the 3CX users within China? I saw they had partnered with JD cloud in China.

 

[LeonidasG_3CX]

Thanks Leonidas, good to know the reasons. I made a short internal statement to customers so they calm down now.
First customer requested the announced local MCU right away. can't wait till it is released

Best,
David

This downtime caught us off guard as we're currently updating the status.3cx.net to something a bit easier for everyone to use. It will be up shortly.

@LeonidasG will CloudFlare service improve the webmeeting performance for the 3CX users within China? I saw they had partnered with JD cloud in China.

Hi there, we'll look into this and whether JD Cloud can be used.

 

[58voip]

thanks @LeonidasG

 

[LeonidasG_3CX]

Thanks Leonidas, good to know the reasons. I made a short internal statement to customers so they calm down now.
First customer requested the announced local MCU right away. can't wait till it is released

Best,
David

status.3cx.net is up and running. It's also updated to the new version.