Video Conferencing service temporarily not available.

[Ronin]

Hello,

We get the following error in our on-Premise 3cx installation:
"Video Conferencing service temporarily not available. Please try again later (0x0018)".

Yesterday we made the update to 18.0 (Build 20).
Two days ago the web meetings were working correctly.
I see no errors for Germany in: https://status.3cx.net/.

In the 3cxWebmeeting.log I found the following issues:

2023-12-10 11:46:40.3711|INFO|WebMeetingBridge.RouterController|Sending Router request to McuRouter wmr.3cx.net
2023-12-10 11:46:40.3912|INFO|System.Net.Http.HttpClient.Default.LogicalHandler|Start processing HTTP request POST https://wmr.3cx.net/router
2023-12-10 11:46:40.3912|INFO|System.Net.Http.HttpClient.Default.ClientHandler|Sending HTTP request POST https://wmr.3cx.net/router
2023-12-10 11:46:49.4775|INFO|System.Net.Http.HttpClient.Default.ClientHandler|Received HTTP response headers after 9084.1504ms - 502
2023-12-10 11:46:49.4775|INFO|System.Net.Http.HttpClient.Default.LogicalHandler|End processing HTTP request after 9089.5977ms - 502
2023-12-10 11:46:49.4775|ERROR|WebMeetingBridge.RouterController|{"result":false,"error":"Unexpected character encountered while parsing value: <. Path '', line 0, position 0."}
2023-12-10 11:46:49.4775|INFO|Microsoft.AspNetCore.Mvc.Infrastructure.ContentResultExecutor|Executing ContentResult with HTTP Response ContentType of application/json
2023-12-10 11:46:49.4809|INFO|Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker|Executed action WebMeetingBridge.RouterController.GetAsync (WebMeetingBridge) in 9123.435ms
2023-12-10 11:46:49.4809|INFO|Microsoft.AspNetCore.Routing.EndpointMiddleware|Executed endpoint 'WebMeetingBridge.RouterController.GetAsync (WebMeetingBridge)'
2023-12-10 11:46:49.4809|INFO|Microsoft.AspNetCore.Hosting.Diagnostics|Request finished HTTP/1.1 GET http://asdasd.2hv.asd:443/router?reference=EbgzlzZsoMmVGM - - - 200 112 application/json 9126.8468ms
2023-12-10 11:47:02.1792|INFO|McuRouter.ApiQueue|API Request Send SetPbxParameters attempt 2
2023-12-10 11:47:02.1985|WARN|McuRouter.ApiQueue|API Request Failed: SetPbxParameters Bad Gateway

 

[LeonidasG_3CX]

Hi,

Please take a look at https://status.3cx.net

 

[Ronin]

Thank you @LeonidasG_3CX !
The meetings are now working as before.
The issue was that at that time, there was no specific announcement in the 3cx status page.
Everything seemed to be online!