Video doorbell not working properly

[sonnyh1]

I have a Fanvil i10SV doorbell front and i20 for the back.
Both doorbell boxes support video.

I have x5u, x6u-v1, x6u-v2, and h2u phones setup in a Doorbell Ring Group.
Not sure when, but I think after I added th x6u-v2 phone, the only phone that rings is the x6u-v1 when the i10SV button is pushed.

If I set the i10SV to audio all phones ring, when set to default or video, only the x6u-v rings.

I am running an SBC in the cloud.

Any thoughts or suggestions?

 

[TheodorosG_3CX]

Are you routing directly to an extension or a ring group?

 

[sonnyh1]

Are you routing directly to an extension or a ring group?

Yes Directly to a ring group

 

[TheodorosG_3CX]

This might require further investigation. I would suggest to create a ticket to the Technical Support.