Visual Queues and pickup feature

[JohnMorris]

Hi All,
Just wondering if this is possible, im guessing not...

A company want to have a call queue, which queues the calls and the agents want to be able to select the call they answer from the queue.

for example if they see a cli of a VIP caller they want to answer this call first.

Thanks
John

 

[Alphabetic]

no its not possible.

However, you could create a priority queue and use CID rules to put VIP caller to the q.

 

[NicholasP_3CX]

If you have a list of the VIP callers, you could create a Call processing script to grab the caller ID and check if it is a VIP and then send it to a priority queue.

https://www.3cx.com/blog/releases/call-processing-scripts/

This is also linked to the Call Flow Designer which would also allow you to perform these operations

https://www.3cx.com/docs/manual/call-flow-designer/