Voice recordings control

[atlantisegidek]

Hi my speak a weak. Sorry about that.

I have Professional Annual.

I use 3cxforWindows. I can see and control call voice recordings. I don't want to see and control them. How can I do it? Thank you.

 

[diamond9]

Hi,

Under the extension of the user click

Options

Turn off



Under Rights

Turn off

 

[Saqqara]

To disable functions.

Screen 1 - Under Phone Provisioning for the Extension, select 3CX App

Untick 'Show Call Recordings'



Screen 2 - Under Option for the extension

Untick 'llow users to start and stop recording (By pressing rec on off button in the clients / IP Phone) (Available in Enterprise only)'

 

[atlantisegidek]

Thank you for answer.

My licence Professional Annual.
It's passive here. I can't control it.




and user privileges. Voice recording can open and stop. There is a mistake.

 

[StefanW]

the ability to set the initial recording state or changing/preventing the recording state by a user requires ENT edition of the PBX.

 

[atlantisegidek]

the ability to set the initial recording state or changing/preventing the recording state by a user requires ENT edition of the PBX.

I know. My licence Professional Annual. Some users can stop and start recording audio. And I can't control it. This is a big problem. Please support......

 

[StefanW]

You would need to upgrade your license to ENT from PRO to gain access to this feature.
https://www.3cx.com/ordering/pricing/

 

[atlantisegidek]

You would need to upgrade your license to ENT from PRO to gain access to this feature.
https://www.3cx.com/ordering/pricing/

Thank you for advice but I guess you didn't understand me. I don't want to upgrade ENT. According to my current license, this feature is required in active state. In other words, it should not stop and start recording while making a call. I am taking a photo for you again.


You see, it is able to open and close the recording.



I can't control this.



And my licence

 

[StefanW]

If you set "Recording OFF" and uncheck the "Allow users to start and stop" option, which you cannot change in Pro licensing, then you have created a state where the user will not be able to record any call.
Thats what you are looking for, correct?
--> Ent Licensing