Voicemail does not always send out from one extension

[cecilebrown]

Hello,

I am hoping someone can point me in the right direction. We have a call-in line that does not always send a voicemail-attached email to the group. I run a test call and the voicemail goes through, but maybe once a month it seems to not send - I know this by checking mail flow in Exchange and there is no record of an incoming message. From the 3cx side, which log should I look at that would show that an attempt was/wasn't made to send a voicemail attachment over email?

 

[SweetAction]

Put the system in verbose mode, then check /var/lib/3cxpbx/Instance1/Data/Logs/3cxSystemService.log

 

[cecilebrown]

My setting for CMLOG_VERBOSITY is 4. Should it be 6?

 

[OlegR_3CX]

You should not change Phonesystem parameters, and simply go to Dashboard >> Activity log >> Settings

 

[cecilebrown]

OK. Done and undone - now we wait. I will post again when we see the problem happen.

 

[OlegR_3CX]

Sure, let us know how it goes.

 

[cecilebrown]

Hello, I have been observing the problem again. Do you want me to attach info and logs here or somewhere else (to protect our callers' privacy)?

 

[OlegR_3CX]

So you have checked the log and you've noticed something?