Voicemail Email Notification is not working

[RO_]

We’re encountering an issue where a specific user is not receiving emails sent from 3CX.

The email configuration is correct. Here's a summary of what we've checked so far:

• Test SMTP emails from 3CX are successfully delivered to other addresses with the same domain.
• When we did a message trace thru office admin, no trace of email from 3cx were found.
• No spam, quarantine, or inbox rules are interfering with delivery.
• As of the moment, there are only 2 users affected
• I also tried changing the VM notification settings and reverting it to receive an email w/ attachment
• Affected users can receive other emails aside from 3cx

 

[KyriacosS_3CX]

Hi,

Does a Test message to the problem addresses go? Not 100% if you tried that.

Best,
KS.

 

[RO_]

We are unable to receive the test email to the affected email address. We can receive the test email to another email address with the same domain name.

 

[KyriacosS_3CX]

You might need to ask for the emails to be checked by support. I assume 3CX SMTP server?