Voicemail not changing

[Rhys Haskell]

When a user records a new voicemail message through the phone it doesn't change it by default. The user then has to go into the web client and change it to the new VM recorded or I have to change it through the management console.

Is there any way it can automatically change?

 

[YiannisH_3CX]

Hello @Rhys Haskell

The phone system should apply the new greeting automatically. What PBX version are you running? You can see the exact build number on the Dashboard, under the Information column next to the licence version. For example 15.5.15502.6. Also do all users experience this issue?

 

[Rhys Haskell]

Hello @Rhys Haskell

The phone system should apply the new greeting automatically. What PBX version are you running? You can see the exact build number on the Dashboard, under the Information column next to the licence version. For example 15.5.15502.6. Also do all users experience this issue?

Hi Yannis,

They are running V15 SP6 on Linux. This is happening to all users, I have got them all to record it and I have changed this manually for them through the admin console however for this 50 user deployment it took a while and will be more time consuming on larger deployments.

 

[YiannisH_3CX]

There was an issue similar to what you are describing on older versions of the PBX but it has been resolved in the latest service pack. Also i cannot replicate it on my test systems.
Can you create a new extension to test this and see if you can replicate it? You may need to create a ticket regarding this with our support department so they can look into this.