Solved Voicemail Service Unregistered

[GMCS]

Hey all,

I setup a new PBX hosted in LightSail, and everything was working fine until i logged in and say that under system extensions, the voicemail service (999) shows unregistered. When i dial for voicemail, i get 3 fast bust tones and disconnect. I am attaching a screen shot and what the log shows when i make the call.

Any ideas? I already restarted the IVR and Media service. I have not restarted the entire system as they are actively using.

01/25/2022 10:27:05 AM - [CM102001]: Authentication failed for AuthFail Recv Req REGISTER from 127.0.0.1:5483 tid=d4d06d0b31cdf251 Call-ID=hUmpxvx8JLEsN14JJTq1JQ..: REGISTER sip:127.0.0.1:5060 SIP/2.0 Via: SIP/2.0/UDP 127.0.0.1:5483;branch=z9hG4bK-524287-1---d4d06d0b31cdf251;rport=5483 Max-Forwards: 70 Contact: <sip:[email protected]:5483;rinstance=c53f22f5893a3dff> To: "Voice Mail Menu"<sip:[email protected]:5060> From: "Voice Mail Menu"<sip:[email protected]:5060>;tag=7026c63a Call-ID: hUmpxvx8JLEsN14JJTq1JQ.. CSeq: 2 REGISTER Expires: 300 Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE Proxy-Authorization: Digest username="999",realm="3CXPhoneSystem",nonce="414d535961f016c950:1cceca0e71304d4611ddaa1e9b16e464",uri="sip:127.0.0.1:5060",response="a8885e527c61d2148fa19a5e4fa79677",algorithm=MD5 Supported: replaces User-Agent: 3CX Voice Mail Menu Content-Length: 0

 

[Alphabetic]

Try rebooting the whole server.

 

[ChrisC_3CX]

Rebooting would indeed probably be the best thing to try first, but, if this persists, please let us know of the following:

• How did you set this server up exactly, was it via the customer portal deployment wizard?
• Did you restore a backup or configure this instance from scratch?
• If you did restore a backup, what 3CX version was that backup taken from?
• Are you aware of any changes modifications that occurred right before this issue occurred?

 

[GMCS]

That did it! Your the best!

 

[GMCS]

I did a restart of all the services first, I talked to the client and I did the reboot and it came right back up. Appreciate both your quick replies!!!

 

[ChrisC_3CX]

Excellent! Happy to see this is now sorted!

Don't hesitate to start a new thread should anything else come up!