Voicemail Timeout Action

[kriley87]

Good morning-

By default, voicemail length is set to time out at 2 minutes. It appears as though if you are in the middle of leaving a message and hit the timeout limit, you have to press 0 to send the message. If you just hang up, the message does not send.

Is this by design or is there a way to ensure the voicemail is sent after a hangup even if the user hits the timeout limit?

 

[diamond9]

Hi,

To increase the max size of the vm go to settings then parameters and search for MAXVOICEMAILDURATION you can increase the size there, you then will not need to press 0 to send the message

 

[kriley87]

I increased the duration per your instructions yesterday, so thank you for that. To confirm, if you configure a custom voicemail timeout limit, you do not need to press 0 to send the message even if your new timeout limit is hit -- hanging up will also send the message?

 

[diamond9]

You will need to press 0 if the limit is hit, set a high enough limit so that does not happen to avoid loosing them