Voicemail to Text Transcription 100% Error

[Frank86]

I set up Voicemail to Text transcription in Google Admin Console a long time ago, and it always worked great.
The service stopped working this week, and I just saw that the service reports a 100% failure rate in Google Admin Console, but it doesn't say why.
We migrated 3CX to the 3CX hosted cloud last month and properly updated the public IP in the API restrictions, so that should not be the cause.
How would I troubleshoot the problem?

 

[Charles_3CX]

Regarding your question, try adding the IPV6 address your 3CX-hosted instance has to the allowed Ip address list within the Google speech-to-text section.

The IPV6 address can be found under the management console > Dashboard> Information section.

 

[Frank86]

Thank you for the suggestion. I have added the IPV6 to Google Console's speech-to-text section, but still no luck with the transcription.

 

[Darren Birnie]

I just looked at mine, same problem. Worked perfectly then March 28th boom 100% error rate. No IP changes and i had the IP6 IP added into the system.

 

[knollwooddev]

I, too, had the same exact situation. To resolve, I deleted the Google project and credentials. Then, created again from scratch. All working great now.

Older but still valid video tutorial here:

 

[Darren Birnie]

So i disabled and enabled the cloud speech API seemed to fix. Thx.