Solved Voicemails press * not responding

[Uasgher]

Hi
When I press * in voicemail it will not divert to the operator. It keep repeating the same message?
How can I transfer it to the main IVR when someone press *

 

[VasilisV_3CX]

Hi @Uasgher,

To confirm, if you dial internally to an unregistered extension that forwards to VM, does the same thing happen?

Does this only happen for a specific extension or for all?

 

[Uasgher]

Its for all, I dial internally or externally it remains same
Just wanted to understand, how it should be ideally?
When someone presses * what should it do?

 

[VasilisV_3CX]

When you're forwarded to VM of an extension, and you press *, it should send you to the Operator extension (default 100), and will follow the routing you set there.

 

[Uasgher]

How can I change the default extension from 100 to other if we want it to?

 

[VasilisV_3CX]

Hi @Uasgher,

The option is set in the Management Console >> Settings >> General >> Operator Extension. Note that is only accepts Extensions, but no reason why you couldn't make a Dummy / Routing extension that will route to an IVR if you'd like.

 

[Uasgher]

Ok I got it now. thanks for the help

 

[VasilisV_3CX]

Sure thing @Uasgher, feel free to open a new thread if you'd like any more information or assistance.