Solved VoIP - Quality Monitor in V20 , Where i can find this future

[Frank-Buhse]

Hi
VoIP - Quality Monitor in V20 , Where i can find this future.
Thanks for your support.

 

[TheodorosG_3CX]

In your Web Client select the option to monitor the extension and set the duration:


No matter for how long this will continue, you can check for each call the connection quality. Simple go to the Reports and press on the Call Log. On the right there is button as per below screenshot:


This will give you all the connection information:

 

[Frank-Buhse]

OK. Thank you for your effort

 

[TheodorosG_3CX]

You are welcome

 

[dragandincic]

Our Version 20.0 Update 0 (Build 1620 Release)
has no "button" on the right hand side of the screen

 

[OlegR_3CX]

@dragandincic
If you click in the status bar, dont you have the option Monitor Connection Quality?
Once you enable it, only after the call you should see the outcome in the call history, and for your extension

 

[dragandincic]

@dragandincic
If you click in the status bar, dont you have the option Monitor Connection Quality?
Once you enable it, only after the call you should see the outcome in the call history, and for your extension
View attachment 40164

Yes, I do, and I have added couple of extensions to be monitored for 1 day. After that I made few calls as it can be seen on my screenshot - but no button on the right hand side on call report

 

[OlegR_3CX]

Neither if you click in the Calls category on the right side?

 

[dragandincic]

Neither if you click in the Calls category on the right side?
View attachment 40165

nope

 

[OlegR_3CX]

Should you open support ticket with us so we can have a look at your settings and then advise?

Thank you

 

[dragandincic]

Should you open support ticket with us so we can have a look at your settings and then advise?

Thank you

The issue seems to have been with one extension only - we have tested on other extensions and now we see no issue, it is showing the reports. thank you for you help

 

[OlegR_3CX]

To be honest is not something common and something that I could neither reproduce from my end.
If you retrigger even by disabling "Monitor connection quality" and enabling again on that extension, does it make any difference?

 

[dragandincic]

To be honest is not something common and something that I could neither reproduce from my end.
If you retrigger even by disabling "Monitor connection quality" and enabling again on that extension, does it make any difference?

Oleg, There has been no issue since, we can close the tread

 

[OlegR_3CX]

Excellent! Thank you for the feedback too.
Have a nice day