vTiger opensource calls crm contacts not always recognized by 3cx

[Yeslian]

I have a template connecting 3cx V20 with vTiger open source 7.3

The template did work, but now I discovered that not all calls are recognized, while existing in the CRM...
With testing it gives an error (3cxSystemService.log):

2025/01/08 16:56:22.027|0050|Erro| [Integration.Crm.Engine.CrmProcessor] CRM: Exception executing contact lookup for number '061****642'
System.InvalidOperationException: Sequence contains no matching element
at System.Linq.ThrowHelper.ThrowNoMatchException()
at System.Linq.Enumerable.First[TSource](IEnumerable`1 source, Func`2 predicate)
at Integration.Crm.Engine.ScenarioAuthHttpClientProvider.StoreAuthData(ProcessingContext context, String refreshToken)
at Integration.Crm.Engine.ScenarioAuthHttpClientProvider.PerformScenarioIfNeeded(CancellationToken token)
at Integration.Crm.Engine.ScenarioAuthHttpClientProvider.Create(CancellationToken token)
at Integration.Crm.Engine.ScenarioProcessorBase.ProcessScenario(ProtocolScenario scenario, IValueManager customManager, SqlQueryParameter[] sqlQueryParameter, CancellationToken token)
at Integration.Crm.Engine.ScenarioProcessorBase.Execute(ProtocolScenario scenario, SqlQueryParameter[] sqlQueryParameter, CancellationToken token)
at Integration.Crm.Engine.CrmProcessor.GetContactInfoFromCrm(List`1 result, IEnumerable`1 scenariosToProcess, IValueManager customManager, SqlQueryParameter[] sqlQueryParameters, Func`2 filterResultsFunctor, Boolean exactMatch, CancellationToken token)
at Integration.Crm.Engine.CrmProcessor.GetContactInfo(String contactNumber, InteractionTypes interactionType, CancellationToken token)

Some times (with same testing phonenr) it is recognised but sometimes it is not..

Someone any ideas?

Tnx

 

[Yeslian]

3cx version is v 20, profesionnal on premise