Wallboard doesn't show any data

[Intrilogy]

I require some guidance on setting up the wallboard. I've followed the standard process however my wallboard isn't showing any results.
Is there any specific tick boxes or settings to consider?

 

[ChrisC_3CX]

Provided you do have Call Queues with logged in agents that are receiving calls, do also make sure that the Webclient/Desktop app you're using is configured to include that Queue's statistics on it's Wallboard.

Go to Settings >> View >> Wallboard >> Select Queues:

 

[Intrilogy]

Hi ChrisC_3CX,

I don't seem to have the options you list above.
Where on the management console to do I add/select the queues?
Thank you in advance.

Regards
Aadil

 

[ChrisC_3CX]

If you do not see this option it means the extension you're logged in with is not a member or manager of a Call Queue. You will have to log in to the Management Console, go to Call Queues, create a Call Queue (if you don't have one already) and add this extension as an agent or a manager.

Do bear in mind that the Wallboard displays call statistics only for Call Queues and that is why it is empty if you do not have any call queues created or selected.