Wallboard / Schedule Queue Statistic Reset didn't work

[KBRV]

Hi team,
Need some assistance here as our team manager uses the wallboard heavily to make report to higher level.

We are running 3CX on Linux Debian in EXSI host.

Timezone is correct.
Manual Reset Stats works.
Reboot server reset the stats.
Report generate shows correct number of phone call.
Server is running, PBX active during schedule reset.

But schedule Queue Reset does not seem to reset the wall board.

Thanks!

 

[Alejandro_3CX]

Did you validate that for the wallboard other queues are not selected? because you may be watching the statistics of other queues too

 

[KBRV]

Did you validate that for the wallboard other queues are not selected? because you may be watching the statistics of other queues too

View attachment 46022

Morning, All the queue selected have statistic reset every morning and they are all correctly selected.

 

[KBRV]

Alejandro_3CX​

Did you validate that for the wallboard other queues are not selected? because you may be watching the statistics of other queues too

View attachment 46022

Do you know if there are a solution to this?
I have selected the required call queue only.
But they are still not reset according to the schedule.

 

[TheodorosG_3CX]

As i can see there is another post in the forum for the same question, have you confirmed the steps that were provided in the older post?

 

[KBRV]

As i can see there is another post in the forum for the same question, have you confirmed the steps that were provided in the older post?

Morning, yes, I did follow the same steps as per other post as well.
Still no luck having the stats reset automatically.

 

[TheodorosG_3CX]

Since all have been configured properly and you still have issue, then you might need to create a ticket so we can check logs and advice further.

 

[KBRV]

Good morning,

We have update v18 to v20 hoping it will fix this issue. but unfortunately still didnt work.
We have done a few extra troubleshooting:
1. Recreate Queue in v20
2. Reboot 3CX server
3. Reboot EXSi host
4. Checked all permission settings is correct - notification setting, department setting, user roles and permission
5. Confirmed daily reset is enabled at 00:00 Daily
6. Manual reset works, Reboot Server reset works.
7. Confirmed NTP is functioning on 3CX server and on our host server.

Is there anything else we are missing?

Many thanks

 

[TheodorosG_3CX]

No nothing is missing but if you want us to check this further please contact with your partner in order to create support ticket so we can assist further.