Is there a way to disable the ability of an agent in a specific queue, to transfer calls that are waiting to be answered in that queue. We have disabled the right to divert, transfer, and pickup for everyone, but the ability to transfer a call waiting in the queue they are in is still there. We've had an issue where agents are transferring some of these calls to queues that they should not be going to, in effort to clear the queue. Unfortunately, there does not seem to be a way to find out who is doing the transferring either. Any help would be appreciated.
Thank you!
Thank you!
