Web client ad-hoc conferencing

[Soriam]

Loving 3CX phone system in every aspect except one. I even became Advanced Certified trying to figure it out and nothing...

I have never been able to understand this, even back when I started using 3CX, when it was on version 9 (2011). The fact that there is no easy way of doing easy ad-hoc 3-way conferencing on any of its clients: web client, Windows client, etc. It's all very weird: it takes you to a conference bridge (700) and uses 3 SC from your license, which is absurd!, then you can't disconnect from the third party and make that line available again. It's very complicated.

Clients from other vendors are very simple to use: you just conference lines 1 and 2, or 1, 2 and 3, etc. and done! If you want to disconnect from the third party or 4th party, you just disconnect that specific line and remain on with the rest of the lines you want. Again, very simple!

My question is WHY? Why are there no easy ad-hoc 3-way calls with 3CX??? This is a much needed addition that should have been implemented years ago!

Thanks!

 

[Soriam]

?

 

[NicholasP_3CX]

When you make a conference in 3CX it will take up 1 simultaneous call for each participant.

With the 3CX Windows app you can then control each of the participants.



This can be set up by just clicking on "Conference" in an active call and dialling the participant you want. They will be in the Conference bridge (Ext 700) which will give you the control of the conference.

 

[NicholasP_3CX]

With the Web Client, you can go to the Active Calls, right click on a participant, and just "Drop" the participant you want to disconnect.

 

[Soriam]

With the Web Client, you can go to the Active Calls, right click on a participant, and just "Drop" the participant you want to disconnect.

View attachment 17219

So I have to open the web client just to disconnect one call? That's a bit complicated for a call center agent. My 3CX counts the conference place as an additional call for some reason and I'm on V16.

 

[Soriam]

With the Web Client, you can go to the Active Calls, right click on a participant, and just "Drop" the participant you want to disconnect.

View attachment 17219

This looks great on paper. The reality however, is that it does take three calls for a two party conference and it just shows one conference, not the separate numbers as in your example above, so there is no option to disconnect them individually.

 

[Soriam]

This is not something new, 3CX is incapable of making three way calls in this way. It's the last thing to be a perfect system. It has never worked. No simple ad-hoc conferencing at all! The question remains... why?