Web Client logs out of queue

[Maurice Lefevere]

Hi,

We have a client that's using the 3CX webclient for some time now.
Recently we were having some issues were the user all of a sudden didn't receive any calls anymore.

After checking the web client i found something strange.
The Queue button is blue which means the user is logged in into the queue, but when i go to "Switchboard" and click on the queue name the user is logged off...?
When i hit the 'Q' overthere the users is logging in again.

In my management console the user's status is "available" and "loggedin" so everything should be fine.

 

[Sommer]

What happens if the same extension logs in on another computer? Does the problem persist?
Try to delete the cache of the web browser.

 

[Maurice Lefevere]

Both didn't solve it. Same problem persists

 

[YiannisH_3CX]

I believe you are using explicit login and logout. When you explicitly log out or login a user from a Queue the user will remain in that state until you explicitly log the user back in or out.
When this happens the general user status could be logged in but he might be logged out from some queues. https://www.3cx.com/docs/pbx-queue-status/#h.ivks9coc1qu5