Web Meeting - Recording has no audio, when host client dial into the conference

[Clint Reed]

The client is on version 16 sp 5 hotfix 2 of 3cx, she creates a video meeting from the web client. She clicks the Record button She presents her PDF, dials into the meeting from her desk phone or cell as she doesn't have a headset. Everyone can hear her fine. Then she ends the recording, ends the meeting.
Checks her email
The recording captures her presentation but does NOT capture her audio.

Any thoughts as to why, or does the dial-in feature not capture audio?

Thanks
Clint
EasyIT

 

[JohnS_3CX]

Hi Clint,

If you don't mind you can send me a link for that meeting and we can take a look

 

[LeonidasG_3CX]

Hi there,

We've not been able to reproduce this. It seems that both regular users and dial-in users are correctly heard in recordings. As John said above, a link would be helpful.

 

[Clint Reed]

Hi sorry been a busy week, UI called the client and request a meeting link for you to review.

 

[Clint Reed]

Ok I have test meeting from the client set up, where would you like us to send it, as I don't want to post it public.

Thanks
Clint

 

[StefanW]

best to send it to LeonidasG in a Private Message