- Joined
- Mar 27, 2019
- Messages
- 23
- Reaction score
- 8
Me and a couple of colleagues are responsible for answering all calls coming into the Support Queue. Whenever one of my colleagues answeres a call this call is not visible in my call log and there's no way to make this call visible. As I understand this is by design, correct? But why?
Via the webclient/recordings I can still see the calls, so why not give the option to make them visible in the call log?
And I presume the "Can see group calls" and the "Show calls to group members" only applies to live calls and not to call history?
Via the webclient/recordings I can still see the calls, so why not give the option to make them visible in the call log?
And I presume the "Can see group calls" and the "Show calls to group members" only applies to live calls and not to call history?
