Webclient - Change notify on incoming call from ringing to answered

[greychain]

Is this possible? Seems to be stuck on ringing for me.

 

[NickD_3CX]

Could you elaborate a bit on what happened? Not sure I understood....
Have you tried refreshing the browser page?

 

[greychain]

I'm sure I could select when answered before.

and

 

[greychain]

From an older version of the desktop app for windows

 

[NickD_3CX]

When you are launching a Custom URL, then you can select when the Notification is triggered:


When using the CRM option, this is not available.

 

[greychain]

Ok That answers that. Thanks.

Any reason not available ?

 

[NickD_3CX]

The CRM option takes data from the PBX, and when it comes to CRM contacts, I think there is not a question if the Agent "wants" to know who the customer is, it is de facto that they should know.

 

[Evolute IT]

The CRM option takes data from the PBX, and when it comes to CRM contacts, I think there is not a question if the Agent "wants" to know who the customer is, it is de facto that they should know.

Agreed, but we still should have the option to "know" only when we answer. If we don't, we don't care who it is.

That is something I definitely asked for before, as many did. This forced auto-open is disabled on our system so we have people click the contact icon when they answer only.

 

[greychain]

Especially when the call is to a queue where it is set for ring all.

I've had to use the custom URL and write my own CRM integration.