We are using an on-premise 3cx (Version 15.5.15502) and cannot use the WebClient externally. Cannot use means I cannot hear any audio (just ringing, no voice). The firewall test is successfull and all specified ports are forwarded. Environment: Windows 10 1903 Google Chrome (incl. 3cx Extensions) 3cx 15.5.15502 Router: AVM FritzBox Reverse-Proxy: ngnix (to support SNI for single IP) Valid SSL encryption/certificate Default Audio (Device) set up correctly (Discord, Skype and many other apps work) What do we need more to also get audio working?

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Webclient externally used (On-Prem) - No audio

Thread starter pricosoftug
Start date Aug 9, 2019

Status: Not open for further replies.

pricosoftug

Customer

Aug 9, 2019

We are using an on-premise 3cx (Version 15.5.15502) and cannot use the WebClient externally.
Cannot use means I cannot hear any audio (just ringing, no voice). The firewall test is successfull and all specified ports are forwarded.

Environment:

Windows 10 1903
Google Chrome (incl. 3cx Extensions)
3cx 15.5.15502
Router: AVM FritzBox
Reverse-Proxy: ngnix (to support SNI for single IP)
Valid SSL encryption/certificate
Default Audio (Device) set up correctly (Discord, Skype and many other apps work)

What do we need more to also get audio working?