Webclient only showing 3CX Logo For All Users

[tubesock]

Several updates ago, our webclient began only showing the 3CX logo after login. We waited for future updates to see if it would get resolved. We are running Version 16 (September Update) on AWS LightSail. We are currently using Google Chrome, the latest version and have the latest version of the 3CX Extension. I have checked for a firewall issue, but that appears to be set fine. Additionally, I have tested Edge and FireFox.

I have, of course, attempted server reboots. Any suggestions are greatly appreciated.

 

[Evolute IT]

What do you mean, only showing the 3CX logo? You mean the splash screen?

If so, try clearing the cache of the machine having the issue. (Ctrl + Shift + R on the Webclient page)

 

[tubesock]

Thanks Frederick!

Yes only the splash screen. This is happening to every single user on the system. I should have mentioned that cache has been cleared multiple times.

Thanks for replying!

 

[Evolute IT]

If you do F12 on Chrome, do you see any errors in the Console tab?

 

[tubesock]

Thanks for the reply. I have already done this, but I have attached a screenshot of the console tab.