Hello,
We have an instance with a call flow, in which a client is asked to provide his social number, and then wait for talking to an agent. Then the call is entered in a queue.
All agents use the webclient in order to receive the calls and they also have a custom CRM (not integrated with the instance - no need to.)
Inside the webclient extension we have set to auto launch a custom contact URL, but we see that the only available variables are %CallerNumber% and %CallerDisplayName% .
Is there any way to pass the value from the (call flow) social number to the webclient extension? For example to open URL http://example.com/search?phoneNumber=%CallerNumber%&vat=socialnum ?
Thank you.
We have an instance with a call flow, in which a client is asked to provide his social number, and then wait for talking to an agent. Then the call is entered in a queue.
All agents use the webclient in order to receive the calls and they also have a custom CRM (not integrated with the instance - no need to.)
Inside the webclient extension we have set to auto launch a custom contact URL, but we see that the only available variables are %CallerNumber% and %CallerDisplayName% .
Is there any way to pass the value from the (call flow) social number to the webclient extension? For example to open URL http://example.com/search?phoneNumber=%CallerNumber%&vat=socialnum ?
Thank you.
