Previously in v16, the Switchboard view would show agents in a queue listed in queue order, not by ext, not alphanumeric, but by the order they were assigned in the Queue on the management side.
Now in v18 u2, It is ordered by last name.
I have seen other threads that contact ordering was removed in v18, (global setting only) but will be added back to web client.
I don't recall there ever being an option to change the order of the queue agents, how they appear listed in the web client - they were just always listed in the same order as they were in the management console.
Is this something that could be brought back, or made an option? I have a customer with a call center that grew to love seeing the order of the queue (round robin) and knowing if they were going to be up next or if they probably had a minute to do something else. (doorbell, bathroom, water break, etc)
Now in v18 u2, It is ordered by last name.
I have seen other threads that contact ordering was removed in v18, (global setting only) but will be added back to web client.
I don't recall there ever being an option to change the order of the queue agents, how they appear listed in the web client - they were just always listed in the same order as they were in the management console.
Is this something that could be brought back, or made an option? I have a customer with a call center that grew to love seeing the order of the queue (round robin) and knowing if they were going to be up next or if they probably had a minute to do something else. (doorbell, bathroom, water break, etc)
