Webclient refresh when creating new video confrence

[ChrisKoll]

I noticed today when trying to create a new meeting from the webclient the page will refresh back to #/people. Has this been seen before? Happens only in google chrome.

 

[Evolute IT]

I noticed today when trying to create a new meeting from the webclient the page will refresh back to #/people. Has this been seen before? Happens only in google chrome.

Have you cleared your cache?

 

[ChrisKoll]

Have you cleared your cache?

Yes, still the same result.

 

[NickD_3CX]

Other browsers are OK?
If you have ever installed Chrome Beta, uninstall every Chrome you have Beta and non-Beta and then re-install it.

 

[ChrisKoll]

Yes, other browsers are ok. Chrome Version 92.0.4515.159 (Official Build) (64-bit)

 

[NickD_3CX]

This is strange, and I'd like to try and determine if the issue is the browser of the server for some reason. Try these these things:

• From your Chrome browser, log into a WebClient of another 3CX installation
• From another PC with a different installation of Chrome, log into the WebClient of your 3CX installation.

Does any of the above have the same behavior?

 

[ChrisKoll]

From another PC with a different installation of Chrome, log into the WebClient of your 3CX installation

Same problem

From your Chrome browser, log into a WebClient of another 3CX installation

That works, no problem

 

[NickD_3CX]

Ok, if you create a new Extension on your installation, does the same happen? Make sure you put an email address, even if it's fake.

 

[ChrisKoll]

Same result, very strange

 

[NickD_3CX]

Same result, very strange

Indeed! First, just to be sure, restart all 3CX Services including the "3CX Gateway Service".

If this changes nothing, could you create a test extension for me on your 3CX and send me WebClient credentials to log in in a PM?

 

[NickD_3CX]

Just for anyone else reading this, it seems that from other locations using Chrome it's OK, I tried from my location on this 3CX system.