Webmeeting 3cx internal policy

[nitrox]

Hi to everybody,
I would like to know which is the internal policy of 3CX here. I would like to know if 3CX is thinking to protect, first of all, people who are paying the service (PRO or ENTERPRICE) with priority respect to people who are getting the service for free. I really like the campaign to get 3CX webmeeting for 3 years (in the prospect of the people who are getting trouble about the CODIV-19) but as to be 3CX partner and certified 3cx technician a really don’t like to have problem in the service which are not really prepared to serve the people who are paying for that service.
As you can see here:
https://status.3cx.net
a lot of change status on the platform of 3CX webmeeting during the last weeks . 3CX is working to update their infrastructure to the demand but they should update the infrastructure before give the platform for free. If you are not prepared you should wait to give it for free because if the demand increase 10 times as you said the people who get trouble are the people who are paying for the service. If i don’t pay for a service and the service is not working as expect i don’t give a SH.T if is not working but if i pay for that service a really WANT that the service is working 100%.
@Nick Galea do you want to run your business for free or do you still want to get paid from us!!! (The people who know me knows that i really hate the exclamation point and i am not used to write it more than once in a sentence). The domain 3cx.onlus i think is still available.
I am talking about that because I am Italian and I am working from home and we (me and my customers) have discovered many problems using your webmeeting platform. We were relying on it right now and now it is not working as expected.
Here we are in a situation which probably doesn’t happen again. The people are working from home and rely on webmeeting to still work but if the audio is not working as expected, the video is not good, you cannot share pdf on Android platform, if you disable the mic on people who are connected via android than disappear the video as well, during the webmeeting you receive a notification that is saying that the platform is going to be restarted and many many other problems in the end you get really really really and really angry.
After that, because you really need the web meeting, you try to use the ZOOM service for free and it works. It works with the same people, same device, same connection. It works just one click. This is the point here.


What is the future of the 3cx webmeeting here?

 

[StefanW]

Hi Paolo,

Thank you for expressing your concerns about the availability of 3CX WebMeeting.

The main and important part to start with; our platform has been able to hold up with every demand request, which has drastically increased due to remote/home office needs right now. Nevertheless, our Cloud and WebMeeting Team have worked very hard over the weekend to ensure that this also applies for the weeks to come. And if the offset is that the status page currently does not show you data, then this is a very small trade-off that I like to think we all can live with for the time being bearing in mind the global situation.

Additionally, be assured that commercial customers are the main users of the platform, like your customers, and these are handled/serviced accordingly within our infrastructure. This does not mean that we do not thrive to deliver the same great accessibility to our new and existing free customers. Let this be the duty of our awesome teams who do an amazing job running our platform.

Finally, please keep in mind that you also need to be able to access the service, which is not in your or even our control if this is from the quality of the WiFi signal, the configuration of the periphery (such as WebCam and HeadSet) or internet access being overused. And if, in the rare case, you receive a banner update for maintenance to be with us, please just hit F5 to reload the page. It is for you and your customer's benefit!

Coming back to your main question "What is the future of the 3cx webmeeting here?"
It is available, it is evolving, it is growing and it is a tool to be used to stay safe and connected at the same time.

Stefan Walther
CEO, 3CX

 

[nitrox]

Hi Paolo,

Finally, please keep in mind that you also need to be able to access the service, which is not in your or even our control if this is from the quality of the WiFi signal, the configuration of the periphery (such as WebCam and HeadSet) or internet access being overused. And if, in the rare case, you receive a banner update for maintenance to be with us, please just hit F5 to reload the page. It is for you and your customer's benefit!

Probably you didn't get the part where i said that everything is working under ZOOM service in the same moment with the same device and the same connection. I am not a system integrator i am one of the technical founder of an ISP and we control our infrastructure bit by bit. I know when you reply to me your answering for other people who are reading the same post.
There is always something if i take 30 minutes of my time and write in the forum. I don't like to waste time.
Here i am saying that the platform need hard work for the next years because there are plenty of problems which need to be fixed really asap. First of all the 3cx web meeting app on android. Personally i have everything under apple but you know that a lot of people are using Android.
I am not here to say something nice i am here to say the truth and the truth is that there are other service which work better and i really hate to say so. I understand that 3CX is not just web conference service but the problem is that when you need to web conference it has to work because the web conference is a very topic moment. You make decision during the web conference.
I want to say that i would like (want let's say)a better service and if to have something better you need to increase the price of 3CX do it. We are looking for the best service.
If 3cx is not going to increase the bar in the next 2 years i will switch to other platform because COVID-19 changed the way we (all of us) work but i don't know if we are prepared to change the way to deliver our/your service yet.

btw at least thanks for your reply.