Solved Webmeeting blank screen

[dxfoxd]

Last Tuesday I started a webmeeting without any issues. But from Wednesday I get a blank screen when trying to start a webmeeting. I've tried everyting (other browser, clear cookies and history) and assured that the extension has the right to start a webmeeting. Nothing helps. Is there any issue related to webmeeting which is changed? Is the use of webmeeting for free accounts revoked?

Peter

 

[JohnS_3CX]

Hi Peter,

Kindly post a screenshot so we can see what you mean, or create a Webmeeting and send me the link in a private message to see if I can connect to it.

 

[dxfoxd]

Thx!. The webmeeting url is [redacted]. Its active now.

 

[dxfoxd]

I don't know if it is relevant, but the page shows lots of errors:

 

[LeonidasG_3CX]

Strange, it seems to work fine from my end. We'll take a closer look at this btw.

 

[dxfoxd]

Thx. I suggested my son's teacher to set up a short webmeeting with the class next week and it would be great when his issue is resolved.

 

[Shadi Bamalhs (ECOLOR)]

same issue here. i tryed even with incognito but still the same!!!

@dxfoxd can you tell me whats your Chrome Version?

 

[Shadi Bamalhs (ECOLOR)]

Solved: working here when I disabled Kaspersky total security and make kaspersky Firewall off

 

[paurus]

everything is described here
https://www.3cx.com/community/threads/i-cant-connect-to-webmeeting.71972/

 

[dxfoxd]

Chrome version 80.0.3987.163 (official build) (64-bits)

I must say the problem didn't occur after a restart. I did not try the disabling Kaspersky and then clear the cache yet, but will do the next time this error occurs.

 

[assallami.n]

I have the same problem, when i use Chrome,Microsoft Edge, Firefox, and Kaspersky Total Security enable (personally i can't work with a antivirus turned off), can you please try by installing Opera, i just tryed it and it work for me.

 

[JohnS_3CX]

@assallami.n the reason it works is because Kaspersky doesn't scan Opera.

You should really take a look at what @paurus commented earlier
https://www.3cx.com/community/threads/i-cant-connect-to-webmeeting.71972/#post-320843

 

[assallami.n]

Thanks @JohnS_3CX and @paurus for your suggestion, i confirm it's work for me.