Webmeeting button says 3cx.com refuse connection

[Mark Jones]

I created 3 new users and from the browser they cant access webmeeting the camera does not show up but it does with mines can anyone help?

this page open from the desktop app when i try to create a web meeting

 

[Mark Jones]

 

[JohnS_3CX]

Hi Mark,

What browser did they use and what version?

Is the screenshot from their PC or from your own PC while trying to log into their extension?

 

[StefanW]

Connectin refused indicates that your portal cannot be found to be signed in.
See if any of these conditions apply to you: https://www.3cx.com/user-manual/video-conferencing/troubleshoot/

 

[Mark Jones]

Hi Mark,

What browser did they use and what version?

Is the screenshot from their PC or from your own PC while trying to log into their extension?

it is from chrome im testing with the pc I used, my account works fine and I've tested other previous built accounts, it looks like an account issue. Version 80.0.3987.163

 

[JohnS_3CX]

Please restart your System Service from the management console, and after the services come back online give it a minute, and finally try again to connect to the webmeeting.

Let us know how it goes

 

[Mark Jones]

ok cool thanks!

 

[Mark Jones]

restarted all services and nothing happens for the new extensions created last week but I'm able to launch webmeeting for all older extensions.

 

[Mark Jones]

whats strange is only new extension are having this issue! and i can pin point it back to last week its almost as if 3cx has block new users from connecting.

 

[Mark Jones]

strange I attempted to lauched the webmeeting from my android and got an blocked error! the i downloaded the webmeeting app and it worked fine this is weird.

 

[Mark Jones]

ok one of the new extension is now working dont know what happen, all I done was to install the webmeeting app on a android phone thats it, I restarted the services about an hour ago.

 

[Mark Jones]

yep now all of my new exts are working with webmeeting very strange.

 

[JohnS_3CX]

Mark do you perhaps have a 2nd machine running with your license like a free hosted session?

 

[StefanW]

@Mark Jones

could your please restart once more the 3CX System Service as for another customer we identified that if the system contained disabled extensions, then the sync for new extensions will not be processed.

 

[Connexium Partner]

Same situation happened to us. Only new extensions could not use the Webmeeting, getting a "refuse connection" error message. I was able to use and connect the Webmeeting just fine with my extension on the same server but when using the credential of the new extension, I would also get the error message.

We just rebooted the server and it fixed the problem. Not very convenient.

 

[mixig]

Many problems regarding webmeeting are solved by restarting system services, not cool...

 

[LeonidasG_3CX]

We've made improvements to this part of WebMeeting in SP5. If or when you do update to SP5, it would be nice to know whether these issues still occur.

 

[Connexium Partner]

Good to know. I am waiting for feedback about another issue we have with SP5 on another instance before upgrading this problematic instance to SP5