Webmeeting dropping users

[PatVie]

Hi,

We are hosting a series of conferences with global reach we lately had some severe issues where our participants from Southamerica and Asia fell off the meeting several times, we are currently using a European server is there some way to have global coverage? We have previously run the same thing but using CISCO without any issues and same users.

 

[LeonidasG_3CX]

Thanks for the feedback,

-You have users from Europe, Asia and SouthAmerica or only Asia and SouthAmerica?
-What were you running previously? Webex?

For the moment can you try using a meeting server in America like "Sao Paulo" or "Los Angeles" or "San Jose" and see if this fixes the issue. These 3 servers may be a better for the locations you're trying to have a meeting with.


A new version of WebMeeting is being released soon that contains improvements in regards to participants experiencing high packet loss and thus causing their connection to drop. It should provide a big improvement to the issues you're experiencing.

For multi-continent meetings like the one you've described, we have something planned in order to get this running a bit better, but you'll be seeing this a bit later on.

 

[PatVie]

Ok will test the change of servers. thanks and really looking forward to the new changes and yes was Webex..

 

[PatVie]

And to clarify we have users from all continents simultaneously. so my fear is that by moving server I will generate other issues for the users in the Middle East and Africa.