Solved Webmeeting not working

[[email protected]]

Had an update on the 25th Sept and both PBX and local myphone clients updated. All works apart from webmeeting. When clicking on a new webmeeting the page opens in the browser and promptly redirects to the 3CX troubleshooting support page. PBX config has not changed in months, PBX shows the web meeting synchronisation as ok and i restarted the PBX machine but still will not work. Any ideas anyone?

 

[N_G]

Do you have the latest version of 3CX with valid maintenance or subscription? Login to your customer account to check.

 

[[email protected]]

Yes we absolutely do have an active maintenance which isn't due to renew until 22nd December. I logged into our account and checked. The PBX is up to date, in fact the problem only began after it updated to the latest version ( 16.0.655 ). I followed all the instructions in the help guide but none of the suggestions helped.

 

[Severin Meyer]

I have the same problem.
The Webclient is displaying:
www.3cx.com hat eine Verbindung verweigert.

 

[[email protected]]

I didn't mention in my original post but I manage 2 offices in 2 different countries both with 3cx pbx's and both have had Web meeting stop working after the latest update. Its very frustrating, as I've worked hard over the last 5 or more years to convince people in both offices to use 3cx webmeeting as their preferred video conferencing solution but this has already started to be undone and people are reverting back to Skype and zoom.

 

[mlmathes]

Same issue as above. Started after applying the latest update to 16.0.655. Also receive the message "www.3cx.com refused to connect. " from the webclient. Tried multiple browsers. The 3CX dashboards reports that webmeeting synchronization is OK.

 

[MR_Admin]

Same Problem here. Same SW-version. Webclient is working here.

 

[cadbrowne]

We seem to be experiencing the same issue here, also.

 

[davidsteelerose]

URGENT! (why is this urgent? because we've been working hard getting our customers using this feature)

Same issue with the WebClient when selecting WebMeeting from the left menu. All other menu items work fine on all of our users.

Occurred after the update.

error message
www.3cx.com refused to connect

 

[MichaelB_3CX]

@mlmathes @davidsteelerose
Could you please do the following,
1. Edit the extension that has problems with webmeeting,
2. Copy email address,
3. Remove Email,
4. Apply configuration without email.
5. Edit the same extension and re-apply the email back and apply configuration.

Try again and let me know.

 

[Severin Meyer]

Yes, after removing and readding the emailaddress, the webmeeting seems to work again.
But the email can only be removed when additionally removing send mailbox as attachment and click2meet

 

[MR_Admin]

Removing and reapplying email does the trick. Will there be a fix soon? Doing this with every single extension is not very practible.