WebMeeting recording not working

[FAVAdm]

Good day!
Our company was testing Web Meeting recording in last Friday. We launched recording. But when we ended web meeting, we have not receive download link.

3cx Version: 15.5
Edition: Professional
WebMeeting server: eu002-mow.3cx.net

 

[LeonidasG_3CX]

Hi there, we'll need your meeting link's key in a PM to further check the status of this on our side.

Keep in mind that if you don't have port 5001 open on your PBX or your SMTP server is not setup well, you'll never get your recordings and reports.

 

[Drogtorri]

Hi there.
Can i request record for this meeting?
https://polisept-ru.3cx.net/webrtc/open/cb4b62980800b8ab76c28761ff1b96d9df1008c4

It looks like user closed window without stopping record.
Thanks in advance

 

[LeonidasG_3CX]

You will need to contact the meeting organizer and ask them for the recording link.

 

[Drogtorri]

organizer did not received the link. It looks like web page was closed prior to disable the record button.

 

[LeonidasG_3CX]

It doesnt work like that. If everyone leaves the meeting, the recording is automatically sent to the organizers email.

If an email was not received at all then its likely that the PBX is missconfigured and does not have its port 5001 whitelisted to talk with webmeeting 3cx.net. This is a requirement.

For advanced support beyond the scope of this forum, consider contacting 3CX support.

 

[Drogtorri]

There was a GeoIP blocking on the firewall. Now it's disabled. Any futher steps are required or recording will be sent automatically now? Is there any timeout?

 

[Drogtorri]

Is there any chanse to get that record?

 

[LeonidasG_3CX]

Unfortunately no. Recordings are deleted automatically 7 days after they've been created.