WebMeeting Remote Control Not Working

[loyer]

Hi Everyone,

I am running the latest version of 3CX and trying to get the webmeeting remote control feature to work.

Info:

• 3CX Version: 15.5.15502
• Both clients are running Windows 10, Chrome Version 72.0.3626.119
• Installed both the 3CX Click to Call plugin and the downloaded 3cxremotecontrol.exe
• Both client computers are in the same local network
• The 3CX server is hosted outside our network

First, every other aspect of the webmeeting seems to be working fine. I have share screens, chat, promote users, etc.

I have tried with one user being the Organizer and the other being a participant, presenter and organizer.
I have tried where both and either of the users click the request remote control button.

The problem is that once one users clicks the "request remote control" the other user never sees the "allow remote control" popup. It is as if nothing happened.


I am not sure how to try and debug this.... any help is appreciated.

 

[MarcelloV]

Hello, we're aware of this problem. There is an issue with out latest server update. It will be fixed in a very short time (1-2 days). Sorry for any inconvenience.