Welcome email not sent

[smartek]

Hi All,

Despite testing 3CX's SMTP or a custom smtp (outlook.office365.com), the test email is sent and received. Welcome emails are not sent/received. And this is the case on several installations ... what am I missing ?

Thank you for your help

Regards,

Stephane

 

[Andrew Dunmore]

Are all installation M365?

You may be seeing the same as reported here: https://www.3cx.com/community/threa...t-for-url-of-3cxphoneforwindows16-msi.121291/

 

[Charles_3CX]

Thanks for your patience regarding this matter. We have been informed that the issue is resolved, and welcome emails from 3CX should now be received in 365 mailboxes. There was no issue with the download URL for the 3CX Windows legacy app.

Please try sending a welcome email and let us know if you can now receive it.