What Office Hours / Holiday hours are honored if user is part of more than one group

[jtrethewey]

We just upgraded to V20 and migrated to a hosted environment with 3CX.
We have some users that are in more than one group that may have different office hours and/or holidays. What Office Hours / Holidays will be honored?

 

[Charles_3CX]

When a user is a member of multiple departments then the office hours that will take effect will be the ones that are configured for the department that is set under main department membership under the genral tab of the users settings.