WhatsApp Business vs 3CX WhatsApp API Integration

[Keith Winhall_3CX]

As of April this year, WhatsApp had over 2.4 BILLION unique active users worldwide with over 100 billion messages sent daily! Setting up a WhatsApp account for your organization is certainly a no-brainer if you want to achieve greater customer engagement. When Meta released the WhatsApp Business API on May 19th, our 3CX developer wizards got to wor...

Continue reading the Original Blog Post.

 

[Andre Botha]

We cannot wait to make use of this integration as WhatsApp is a very crucial part of our business however the only thing holding us back is the lack of auto response messages. When a customer tries to make contact with us after hours, we would like to inform him about our working hours for instance, when can we expect auto response messages?
We already did all the testing, just waiting for this feature!

 

[N_G]

@Andre Botha Good point, its something we will address in update 7 or 8. For now its not possible.....

 

[Octo5]

I have already implemented this and I must say this is an amazing addition to 3CX. However, apart from the point already made about an after-hours auto response, it would also be nice if we can see the contact number of the contact, especially for situations where the last message from the contact is more than 24 hours and the contact is not previously known. There is currently no way to re-initiate contact with such a customer within the same chat thread and the customer's phone number is not visible to trigger a business-initiated conversation.

 

[GBE]

Is it possible to delete a whatsapp chat / message within the integration? Accidents happen... I would also like to see a better 'separation' between internal chat and external customer chat channels to reduce the likelihood of accidentally pasting/responding an internal chat content on an external/customer chat conversation.

 

[thevanguard]

Our organisation often has to initiate the whatsapp chat with customers - it would be great to see 3CX add capability for Agents to start whatsapp messages with customers rather than only be able to respond to messages