WhatsApp Buttons

[smarin]

WhatsApp message buttons appear at the bottom of your messages, allowing customers to take action fast and easily.

These buttons allow customers to give responses with a single tap, removing the need for manual typing. When a customer selects a quick reply button, their response is sent, appearing as if the user had typed it themselves.

 

[NicholasP_3CX]

For context, you can create quick response templates for your agents.



You can then add a category for your chat responses. This can be done per department as well.





Then once your categories are created you can have a variety of responses for each category.





The template can now be selected

 

[smarin]

Hi Nicholas,
This templates are for reply incoming WhatsApp messages, not that 3CX interpret when person press a button to send a reply.

 

[Juan Marriott]

Those are pre-approved templates when de company starts the conversation