WhatsApp Chat Integration

[Nick W]

So, tonight i conversed with a supplier over WhatsApp integration on their website. It struck me that this would be an awesome addition to the 3CX integration family. If possible?

Nick

 

[StefanW]

WhatsUp Business integration is restricted compared to the free 1:1 chat know commonly to us.

For example, if you attempt to send the first message to a contact, you have to pay a fee + to greet the customer via a pre-approved template from Facebook. After 24h the coms channel closes. Also, each company would require to complete a vetting process to use the API integration which 3CX would need to bring you the messages into your WebClient. FB/WA intent this only for Enterprise business, SME will only be served via the WA Business app.

Therefore there is little for us to offer you, LiveChat has a much higher functionality currently.

For the time being, I will label it rejected until the WA landscape in this matter changes. We are monitoring it closely!