Whatsapp error sending msg to clients

[Hamzeh Mahafzah]

Hi,
I have already integrated with Facebook and WhatsApp
it's working only for one or two days
below the error log from 3CX:
"Failed to send message(s) to the provider 'whatsapp' from '+962791007100' to '+962796700999'. Exception: {"error":{"message":"Error validating access token: Session has expired on Monday, 15-Apr-24 04:00:00 PDT. The current time is Tuesday, 16-Apr-24 00:40:50 PDT.","type":"OAuthException","code":190,"error_subcode":463,"fbtrace_id":"AFa060GzRnzF38aNV1N8M_J"}} "

 

[OlegR_3CX]

Hi there.
Generate a new token and try again, as it seems that your token is no longer valid.

 

[Hamzeh Mahafzah]

Thanks @Olegr its valid for 23 hours only,
how I can generate permanent tokens for both WhatsApp and Facebook? Which parameters should I include in services?

 

[DimitrisL_3CX]

Hello @Hamzeh Mahafzah,

You can generate a new token from the WhatsApp Business Platform.
Check the boxes for “whatsapp_business_messaging” and “whatsapp_business_management” and then generate token.
Copy this access token as this is a permanent token and then use it on the WhatsApp trunk in the 3CX Admin Console.

Please see also our guide Configuring WhatsApp for more information.