A customer currently has Whatsapp messages come to a queue but they can't take the chat and check "dealt with" afterwards because they're unable to see the chat history of the contact in question after it's archived and they recieve a new message from the contact in question. Unfortunately, they need to access to Whatsapp chat history as the contacts usually refer to previous chats.
Is there a way around this?
Also how do i differentiate between multiple facebook page chats without having to assign different queues to each if I'm managing facebook page chats on 3cx?
Is there a way around this?
Also how do i differentiate between multiple facebook page chats without having to assign different queues to each if I'm managing facebook page chats on 3cx?
